Terms of service

1. Agreement and seller

These Terms govern purchases from www.homalixo.com. The seller is homalixo, a Japan-based sole proprietor. By ordering, you agree to these Terms and the policies linked on our store, subject to mandatory consumer protections.

2. Products and representations

We sell furniture and related home goods. Product photographs may differ slightly due to lighting and screen settings. Material specifications, dimensions, finish, included accessories, assembly requirements, and any customization must be reviewed on the product page. Material inaccuracies or misdescriptions remain subject to applicable remedies.

3. Prices, taxes, and payment

Prices and checkout charges are displayed in the store’s transaction currency. We use a DDP import model for U.S. orders, so ordinary import duties and applicable import-clearance taxes covered by DDP are our responsibility. Any shipping, oversized handling, or special delivery fee must be disclosed before you place the order. Payment may be processed through Authorize.net and supported card networks. An order acknowledgment does not guarantee acceptance if there is a genuine pricing error, stock problem, or suspected fraud; any canceled paid order will be refunded as required by law.

4. Order accuracy and fraud

Provide accurate delivery and contact information. We may reasonably verify orders or decline suspected fraudulent transactions. We will not charge undisclosed penalties or withhold legally due refunds.

5. Delivery and access

Furniture ships from Japan to the United States. Delivery may require a suitable access route, stairs/elevator clearance, loading area, or appointment. Unless the checkout or product listing expressly includes them, assembly, installation, room-of-choice placement, crane service, and old-furniture removal are not included. Special access or remote-area fees must be agreed before payment or separately approved before an optional service is performed; refusal to approve a new optional charge will not forfeit statutory cancellation or refund rights.

6. Customer-caused failed delivery

If delivery fails because the address is wrong, an agreed appointment is missed, or a conforming order is refused without a legally valid reason, we may recover reasonable, documented, legally permitted incremental carrier costs where properly disclosed. We will not automatically treat an uncollected parcel as delivered or deny all refunds.

7. Risk, title, and carrier claims

Ownership and risk of loss transfer only as permitted by applicable law and the sales contract. A tracking status alone does not conclusively establish that the customer received the goods. We will assist with legitimate non-delivery, transit-damage, and loss claims. Carrier compensation limits do not extinguish statutory consumer remedies.

8. Returns, customization, and delays

Our Return & Refund Policy and Shipping Policy are incorporated by reference. Clearly identified made-to-order or personalized goods may be excluded from voluntary change-of-mind returns, but not from legally required remedies. If we cannot ship within the promised period, we will seek required consent for a delay or issue a prompt refund under applicable FTC rules.

9. Website use and intellectual property

Do not misuse the site, interfere with its security, or submit fraudulent orders. Our original site text, imagery, marks, and layout may be protected by intellectual-property law; no rights are granted beyond ordinary personal shopping use.

10. Warranties and liability

Nothing in these Terms excludes non-waivable implied warranties, rights for defective or misdescribed goods, fraud claims, or liability that cannot legally be limited. To the extent allowed by law, we are not responsible for unforeseeable indirect losses unrelated to our breach. Any otherwise valid contractual limit does not reduce the refund, repair, replacement, or other mandatory remedy owed for a consumer purchase.

11. Disputes and applicable law

We encourage contacting us first for an informal resolution. Japanese law may govern aspects of our operations, but this choice does not deprive U.S. consumers of mandatory protections that apply to their transactions. No clause requires consumers to waive a legally available forum, regulatory complaint, or chargeback right.

12. Changes and contact

Terms posted at the time of purchase govern that order unless a lawful change is expressly agreed. Email: decorio@homalixo.com Telephone: +81 7092337850 Business and return address: 396-4 Takashima-machi, Nagaoka-shi, Niigata 940-1139, Japan Website: www.homalixo.com