Frequently Asked Questions

1. Where does HOMALIXO ship from?

Orders are dispatched from Japan to eligible destinations in the United States. We do not describe these orders as domestically shipped.

2. How long does delivery take?

Our current standard estimated delivery window is 7–12 business days for eligible U.S. orders. Product details, destination, carrier handling, and shipping obligations under applicable law may affect the process.

3. How much is standard shipping?

The currently displayed U.S. standard shipping configuration is $15 for orders below $339 and free standard shipping for qualifying orders of $339 or more. The amount shown at checkout governs your order. Required additional charges must be disclosed and accepted before payment.

4. Will I have to pay import duties?

We use Delivered Duty Paid (DDP) shipping for U.S. orders. HOMALIXO pays ordinary covered import duties and applicable import-clearance charges. Contact us if a carrier unexpectedly asks you for an import payment.

5. Do you deliver furniture upstairs or assemble it?

Assembly, installation, upstairs carrying, room-of-choice placement, crane service, and removal of old furniture are not included unless expressly stated on the product page or at checkout.

6. What if my furniture arrives damaged?

Contact us with your order number, a description, and available photographs. We ask for prompt notice, ideally within 48 hours for visible shipping damage, but that request does not waive applicable legal rights.

7. Can I return furniture if I change my mind?

Eligible non-custom items may be requested for voluntary return within 30 calendar days after delivery, subject to our Return and Refund Policy. Customer-paid international freight to Japan may apply where disclosed and legally permitted.

8. Can I return customized furniture?

Genuinely personalized or made-to-order furniture may be excluded from voluntary change-of-mind returns if the restriction was clearly disclosed before purchase. Legal remedies for defects, damage, or material misdescription remain available.

9. What happens if I refuse delivery?

Unjustified refusal or a customer-caused failed delivery may result in reasonable, documented additional costs only where properly disclosed and legally permitted. Contact us before refusing a shipment whenever possible.

10. When will I receive my refund?

Eligible refunds are generally initiated within 3–7 business days after the relevant return is received and reviewed. Banks and payment processors may take another 5–15 business days to post the funds. Applicable legal deadlines control.

11. How can I reach customer support?

For assistance, email decorio@homalixo.com or call +81 7092337850. Business and return address: 396-4 Takashima-machi, Nagaoka-shi, Niigata 940-1139, Japan.

12. What kinds of products do you sell?

Our catalog includes accent chairs, bookcases, entryway storage, craft tables, garden benches, raised beds, trellises, awnings, storage sheds, rugs, curtains, bedding, mirrors, and selected travel and organizational accessories.

13. Do all products need assembly?

No single assembly rule applies to the whole catalog. Some shelving, outdoor structures, and adjustable furnishings may require assembly or installation, while many textile and travel products do not. Refer to the individual listing and included instructions.

14. How do I choose the right size?

Check each listing for the selected variant and stated measurements. Measure doorways and access routes for furniture and outdoor structures; for rugs, curtains, and bedding, compare the listed dimensions with your room, window, or mattress.

15. Do you sell custom furniture?

A standard color or size option is not necessarily a custom order. Any individually personalized product and its special conditions must be expressly identified before purchase.