How to Request a Return

1. Return Eligibility

For eligible non-custom items, contact HOMALIXO within 30 calendar days after delivery. This voluntary return period does not limit remedies required by law for defective, damaged, misdescribed, or undelivered goods.

2. Step 1: Send Your Request

Email decorio@homalixo.com with your order number, the item you wish to return, and a short explanation. Include photographs when the issue concerns damage, condition, or an incorrect item.

3. Step 2: Receive Instructions

We will review the request and provide applicable return instructions. Large furniture requires coordination before shipping so that the return can be identified and handled safely. Do not arrange an international freight return before receiving the instructions.

4. Step 3: Prepare the Item

For a voluntary change-of-mind return, keep the furniture in resalable condition, with its accessories and protective packaging where reasonably possible. If a product is defective or incorrect, follow the instructions provided for the appropriate remedy rather than paying to send it back on your own.

5. Step 4: International Return

Our return destination is 396-4 Takashima-machi, Nagaoka-shi, Niigata 940-1139, Japan. A change-of-mind return may require customer-paid international freight to Japan when disclosed and legally permitted. We will explain the applicable shipping arrangements and estimated costs before you proceed.

6. Refund Processing

After the return is received and reviewed, eligible refunds are generally initiated within 3–7 business days. Payment providers and banks may take an additional 5–15 business days to post the credit. Legal refund deadlines take precedence where applicable.

7. Custom Orders and Legal Remedies

Genuinely personalized or made-to-order furniture may be excluded from voluntary change-of-mind returns when that limitation was disclosed before purchase. Claims involving defects, damage, or material misdescription are not automatically excluded.

8. Questions

For assistance, email decorio@homalixo.com or call +81 7092337850.

9. Product-Specific Return Preparation

For upholstered seating, bookcases, garden furniture, rugs, curtains, bedding, or travel goods, identify the exact product and variant in your request. Retain accessories, removable cushions, mounting hardware, and any included components while the return is being reviewed. Do not ship large furniture or outdoor structures internationally without return instructions.