Delivery Inspection Guide

1. Before Unpacking

If it is safe to do so, examine the number of cartons and look for tears, crushing, punctures, water exposure, or other visible shipping damage. Photograph the outer packaging and shipping labels if there is a concern.

2. During Unpacking

Open packages carefully, retain protective materials while checking the furniture, and compare the contents with the product description or included packing information. Avoid using a damaged or unstable item.

3. Missing Parts or Damage

If you notice missing cartons, missing parts, visible damage, or an incorrect item, contact us with your order number, a description, and available photographs. We can then review the issue and coordinate the appropriate next steps.

4. Suggested Reporting Time

We ask that obvious transport damage or delivery discrepancies be reported within 48 hours of receipt because prompt notice can help preserve evidence for a freight claim. This is not an absolute deadline and does not limit rights under applicable law.

5. Do Not Discard Evidence Too Soon

Where practical, keep cartons, labels, and protective packaging until the issue has been reviewed. If an item presents an immediate safety hazard, prioritize safety and explain the circumstances when contacting us.

6. Resolution

We may coordinate replacement parts, inspection, replacement, repair, refund, or another remedy as appropriate and legally required. The carrier’s claim process does not replace your rights against the seller.

7. Contact

For assistance, email decorio@homalixo.com or call +81 7092337850.

8. Inspection by Product Type

For mirrors, check for cracked glass without touching broken edges. For upholstered chairs and ottomans, inspect frames, seams, and cushions. For shelving and garden structures, compare hardware and parts with the supplied instructions. For rugs, bedding, and curtains, check the item, size, and visible condition.

9. Large or Multi-Carton Items

A shed, garden structure, large bench, or bookcase may involve multiple components. Check the shipment paperwork and any provided parts list before concluding that a component is missing. Report concerns promptly, but an inspection recommendation does not waive applicable legal rights.