Product Issues and Complaints

1. What This Page Covers

If furniture arrives damaged, has missing parts, differs materially from its description, or does not arrive, contact HOMALIXO so we can investigate and offer the remedy required by applicable law.

2. Reporting a Problem

Email decorio@homalixo.com with your order number, product name, a description of the issue, and photographs or measurements if available. Photos help us understand the issue but do not replace any legal rights.

3. Transport Damage

If safe, examine the packaging on delivery and document any visible damage. We ask customers to report obvious transport damage or missing cartons within 48 hours to preserve carrier evidence. This requested timeframe is not an absolute claim deadline and does not waive rights provided by law.

4. Our Review

We may ask for additional information, inspect the item, or coordinate with the carrier. Depending on the circumstances and applicable law, solutions may include replacement parts, repair, replacement, refund, or another legally required remedy.

5. Costs for Seller-Responsible Problems

Where HOMALIXO is legally responsible for a damaged, defective, incorrect, or materially misdescribed product, we will not shift the cost of the legally required remedy to the customer.

6. Carrier Claims

We may pursue a separate claim against the freight provider. Any carrier insurance limit or claim decision does not automatically limit the customer remedy owed by HOMALIXO under applicable law.

7. Escalating Your Concern

For assistance, email decorio@homalixo.com or call +81 7092337850. Include prior correspondence so we can review the full history of your case.

8. Examples of Product Problems

Examples include a cracked mirror, damaged chair frame, missing bookcase hardware, torn upholstery, incorrect curtain dimensions, missing raised-bed components, or an outdoor item that materially differs from the listing. Describe the issue for the specific product received; these examples do not establish that any listed product is defective.