Shipping policy

1. Origin and destination

homalixo ships furniture from its warehouse/dispatch address in Japan to eligible addresses in the United States. We do not describe the merchandise as domestically shipped. Certain remote locations, islands, PO boxes, military addresses, or addresses inaccessible to freight vehicles may not be serviceable; we will advise you before acceptance or refund any order we cannot fulfill.

2. Delivery estimates

The current standard estimated delivery time is 7–12 business days for eligible orders, subject to the destination and product details shown before checkout. Business days exclude weekends and relevant holidays. This is an estimated delivery window, not a guarantee of a fixed arrival date. If a separate dispatch date is stated, we will have a reasonable basis for it. If we cannot ship within our advertised shipment period, we will notify you, offer legally required delay consent or cancellation options, and promptly refund when required.

3. Shipping charges

The currently displayed U.S. Standard shipping configuration is $15 for orders below $339 and free standard shipping for qualifying orders of $339 or more, subject to what is actually shown at checkout. Oversized, remote-area, special-access, or optional delivery-service charges are not automatically included in that standard rate. Any required additional charge must be clearly disclosed and accepted before the customer is bound to pay. We will not impose a mandatory surprise surcharge after purchase.

4. Delivered Duty Paid (DDP)

Orders are shipped DDP. homalixo arranges and pays ordinary import duties and applicable import-clearance taxes and customs charges included in the DDP shipment. If a carrier unexpectedly asks you to pay an import charge, do not pay it without contacting us first. Customer cooperation with lawful customs identity or address checks may still be required. DDP does not include taxes on services or purchases that are separately and lawfully identified at checkout.

5. Large furniture delivery limits

Large items may ship in multiple cartons or by a freight provider. Delivery is generally to the carrier’s standard accessible delivery point unless a different service is explicitly purchased. Narrow doors, stairs, elevators, building restrictions, difficult terrain, and inadequate unloading space may prevent normal delivery. Measure all access points and confirm site restrictions before ordering. Additional assembly, lifting, crane, storage, or room-of-choice services are not included unless expressly stated.

6. Appointments and customer responsibilities

Provide a complete address and reachable phone/email, and respond to reasonable carrier scheduling requests. For an agreed freight appointment, ensure an authorized recipient is available and any necessary building permissions are arranged. If a customer-caused missed appointment, incorrect address, or unjustified refusal generates a documented extra charge, it may be recoverable only to the extent disclosed and allowed by law.

7. Refusals, returns, and second freight charges

International return-to-Japan shipping, re-delivery, storage, and carrier handling can be expensive for bulky furniture. For voluntary refusals of conforming goods, any legally permissible charge will be based on actual documented expense, not an arbitrary penalty, and an itemized explanation will be provided. No customer charge applies where the refusal or return is justified by our breach, delivery of a damaged/nonconforming item, or another applicable legal right.

8. Inspection and damage

Inspect visible packaging upon delivery. If safe, document external damage on the delivery receipt and take photographs. Please contact us within 48 hours for visible damage so we can promptly open a freight claim. Hidden damage, defects, and statutory claims will still be reviewed after that period. Do not discard packaging until advised.

9. Lost, delayed, or misdelivered goods

Tracking updates may be delayed during international handoffs. Contact us if a package is missing or marked delivered but not received. We will investigate with the shipping company and provide legally required refunds or replacements. Carrier claim caps are not a cap on customer rights. We do not treat a shipment as successfully delivered merely because it has entered U.S. customs.

10. Carrier selection

We may use suitable international postal, express, or freight partners, including services available through USPS, DHL Express, UPS, or FedEx, depending on size, route, and service availability. The carriers enabled in Shopify do not guarantee that each carrier handles every furniture order.

11. Contact

Email: decorio@homalixo.com Telephone: +81 7092337850 Business and return address: 396-4 Takashima-machi, Nagaoka-shi, Niigata 940-1139, Japan Website: www.homalixo.com