Custom and Made-to-Order Furniture

1. What Is a Custom Order

A custom or made-to-order item is furniture produced or personalized to a customer’s specific, nonstandard requirements. Selecting a standard catalog option does not by itself establish that an item is custom.

2. Review Your Selections

Before submitting an order, review the dimensions, finish, configuration, personalization details, and delivery access requirements shown for the product. The specifications accepted at checkout determine the ordered configuration.

3. Changes and Cancellation Requests

If you need to correct or change a custom specification, contact us immediately. We will determine whether the change can be made before production or shipment. We cannot guarantee changes after production has begun.

4. Change-of-Mind Returns

Genuinely personalized or made-to-order furniture may be excluded from voluntary change-of-mind returns when this restriction is clearly disclosed before purchase. Any restriction is subject to applicable law and does not apply automatically to standard catalog variations.

5. Defects and Incorrect Specifications

If a custom item arrives damaged, defective, or materially different from the agreed specifications, contact us. Applicable remedies remain available even where a voluntary change-of-mind return is unavailable.

6. Delivery Planning

Custom furniture may require special handling. Check product-specific information and the shipping terms presented before payment. Do not assume installation, upstairs carrying, or room-of-choice delivery is included unless expressly stated.

7. Assistance

For assistance, email decorio@homalixo.com or call +81 7092337850.

8. Standard Catalog Choices

HOMALIXO lists standard catalog products with described colors, sizes, and configurations, including seating, shelving, garden products, rugs, and bedding. Choosing an available color or standard size does not automatically make a product personalized or ineligible for a return.

9. When This Guide Applies

The additional considerations for individually customized goods apply only when a specific listing expressly offers a nonstandard personalized order and the applicable conditions are disclosed before purchase. No custom-production service is promised by this general guide.