Customer Rights and Order Cancellations

1. Your Rights

Purchases made through HOMALIXO are subject to our published terms and applicable U.S. federal and state consumer-protection laws. This page is an explanation of our customer-service process; it does not replace or restrict any non-waivable legal right.

2. Before Placing an Order

Review the product dimensions, materials, delivery access needs, price, shipping charges, and any customization choices before checkout. The total amount due and available payment methods are shown during checkout.

3. Requesting a Cancellation

If you wish to cancel, contact us as soon as possible with your order number. We will check whether the order can still be stopped before dispatch, production, or other irreversible fulfillment steps. Cancellation requests are not guaranteed once a shipment is in transit or an agreed custom order has entered production, but any applicable legal cancellation or refund rights remain available.

4. Shipping Delays

Our published estimated delivery window for eligible U.S. orders is 7–12 business days. If we cannot ship within the promised shipment period, we will provide the delay notice, consent or cancellation choices, and refund required by applicable law. A delivery estimate does not override statutory shipping obligations.

5. After Delivery

Eligible non-custom items may be requested for voluntary return within 30 calendar days after delivery, subject to the Return and Refund Policy. Defective, damaged, misdescribed, and undelivered merchandise is handled separately under applicable law.

6. How to Contact Us

For assistance, email decorio@homalixo.com or call +81 7092337850.

7. Check Product Specifications

Before checkout, verify the selected size, finish, and variant. Our catalog includes products with dimensions stated in inches or feet, such as a 44 x 16 x 19-inch entryway bench, a 40 x 30-inch wall mirror, and a 16 x 12-foot patio awning. Check the listing for the item you are actually purchasing; these examples are not specifications for other products.