Oversized Furniture Delivery Guide

1. International Delivery

HOMALIXO dispatches furniture from Japan to eligible addresses in the United States. The published standard delivery estimate is 7–12 business days for eligible orders, subject to product and destination details. Large items may arrive in multiple cartons or through a freight carrier.

2. Check Your Access Route

Before ordering, measure doors, hallways, stairwells, elevators, turns, and the intended room. Confirm that the building allows delivery vehicles and that a safe unloading area is available.

3. Standard Delivery Scope

Delivery is generally to the carrier’s standard accessible delivery point unless the product page or checkout expressly includes another service. Assembly, installation, crane service, old-furniture removal, and room-of-choice placement are not included unless expressly stated.

4. Appointments and Contact Details

Provide an accurate delivery address and reachable phone number. A carrier may contact you to arrange delivery. Please respond to reasonable appointment requests and communicate any access restrictions promptly.

5. Shipping and Import Charges

The currently displayed U.S. standard shipping arrangement is $15 for orders below $339 and free standard shipping for qualifying orders of $339 or more, subject to the final checkout display. Any required oversized, remote-area, or optional service charge must be disclosed and accepted before it becomes payable. We use DDP shipping, under which HOMALIXO pays ordinary covered import duties and applicable import-clearance charges.

6. When Delivery Cannot Be Completed

If an address is inaccessible or a shipment cannot be fulfilled, we will contact you about lawful available options. We do not impose undisclosed mandatory post-purchase surcharges. See the Shipping Policy for further details.

7. Delivery Questions

For assistance, email decorio@homalixo.com or call +81 7092337850.

8. Examples of Items Needing Extra Access Planning

Check access especially carefully for bookcases, hall trees, long benches, large rugs, 16 x 12-foot awnings, and outdoor storage sheds. Product dimensions describe the item and may not equal packaged carton dimensions. Confirm that the delivery location can accommodate the shipment before placing the order.

9. Outdoor Products and Installation

Delivery of a garden arbor, raised bed, storage shed, or awning does not itself include assembly, anchoring, permits, site preparation, or installation unless expressly stated on the product listing or at checkout.