Contact information

1. Customer support

For product questions, delivery access checks, order status, damage claims, return authorization, privacy requests, or complaints, contact homalixo using the details below.

2. Business identity

Operator: homalixo, a sole-proprietor business based in Japan.

Trading name: homalixo

3. Email and phone

Email: decorio@homalixo.com Telephone: +81 7092337850

4. Business, dispatch, and return address

396-4 Takashima-machi, Nagaoka-shi, Niigata 940-1139, Japan. This is our Japan-based business and return destination. Please request return instructions before sending bulky merchandise so the shipment can be identified and handled correctly.

5. Online store

Official website: https://www.homalixo.com. Our online storefront serves customers in the United States, and furniture is dispatched from Japan.

6. When contacting us

For an existing order, include the order number, purchase email, product name, and a brief description. For damage or delivery issues, attach clear photos if available. Never send full payment-card numbers or passwords by email.

7. Returns and complaints

Returns are governed by our Return & Refund Policy. For urgent delivery issues or suspected unauthorized charges, email us promptly. We review complaints and seek a fair resolution without restricting statutory remedies.